Pay and work-finding rights
Contact the Fair Work Agency or use the current GOV.UK recruitment- agency complaints guidance where the issue concerns an employment agency or employment business.
GOV.UK agency-worker complaintsComplaints and concerns
Raise the issue clearly. Keep your independent rights.
Workers, applicants, clients and suppliers can use this route for concerns about recruitment, assignments, pay information, treatment, accessibility, privacy or service delivery.
What to include
Enough detail to identify the issue—not unnecessary sensitive data.
- Your name and a safe contact method
- The client, site, assignment, pay period or service if relevant
- The date or sequence of events
- The concern and the outcome you are seeking
- Any accessibility or communication adjustment requested
Do not include passwords, full bank details, identity documents, criminal-record material or unrelated information in the first message. CP Protect should provide an appropriate evidence route if further material is necessary.
Not an emergency channel
If someone is in immediate danger, contact the emergency services. A serious live site or safety issue should also be raised through the assignment's operational escalation route without waiting for this complaints process.
Internal route
A complaint should leave a reviewable record.
No fixed acknowledgement or resolution time is published until the owner approves and resources the final complaints procedure. CP Protect should explain the next step and avoid preventable delay.
- 01
Describe
State the service, assignment or interaction, relevant date and what you believe went wrong.
- 02
Route
CP Protect identifies the responsible business area and tells you what information is needed next.
- 03
Review
An appropriate person reviews available records, relevant terms and the response required.
- 04
Respond
The outcome, any action and available escalation route should be explained in writing where appropriate.
Independent routes
An internal complaint does not remove an external right.
The appropriate route depends on the issue and legal relationship. These organisations are independent of CP Protect.
Employment rights
Acas provides independent information about workplace rights and dispute routes. Legal time limits can continue while an internal complaint is being considered.
Contact AcasLicensing or ACS representation
Contact the Security Industry Authority about licence matters or a concern that a business is misrepresenting Approved Contractor Scheme status.
Security Industry AuthorityPersonal information
Raise a privacy concern with CP Protect first where appropriate, or complain to the Information Commissioner's Office.
Information Commissioner's OfficeProtected characteristics must not drive unlawful treatment.
Tell CP Protect if you believe recruitment, access to work, communication or service has been affected by discrimination, harassment, victimisation or a failure to consider a reasonable adjustment.
Complaint records are personal data.
Access should be limited to people who need the information to review, advise on or resolve the concern. Read the privacy notice.